IntouchCX Non-Voice Process Role

Customer Service Associate Non-Voice | Gaming Support | IntouchCX Job highlights Ability to work a variety of shifts including days,afternoons,evenings,weekends and holidays Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems High school diploma or equivalent required Experience in the gaming / tech support industry is a plus Job description Providing support and resolve technical issues via email and other electronic communications Building credibility and trust with the customer by empathizing with their problem in words Proactively understanding their needs and responding promptly to resolve their issue Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs Leveraging their experience to provide feedback to the team on how to improve client services Driving customer communication during critical events. Requirements An obligation to d...